Terms & Conditions of Booking
Please note: by making a reservation by email you are accepting these terms & conditions.
1.1 ‘Booking’ means the reservation of the Property by the Guest.
1.2 ‘Deposit’ means: (a) 30% of the Rental Charge; or (b) if the holiday is due to commence within six weeks of the date of a Reservation Request, 100% of the Rental Charge.
1.3 ‘We’, ‘Us’, ‘Our’ means Eldroth House Holiday Cottages.
1.4 ‘Guest’ means the person or persons making the Booking.
1.5 ‘Holiday Confirmation’ means the confirmation email of the Booking to the Guest once the Deposit has been processed.
1.6 ‘Property’ means the accommodation for which a Booking is made.
1.7 ‘Rental Charge’ means the total rental charge payable in respect of the Booking.
1.8 ‘Reservation Request’ means a request to make a Booking in the form of a completed holiday booking form submitted by email.
1.9 ‘Short Break’ means a holiday for a duration of less than seven nights.
2 BOOKINGS AND PAYMENT
2.1 When we receive a Reservation Request we will check the availability of the Property and if the Property is available we will reserve the Property (subject to payment of the Deposit).
2.2 The Property will be reserved for 24hrs for payment of the deposit. If the deposit is not received during this time the reservation will be cancelled.
2.3 On receipt of the Deposit we will issue a Holiday Confirmation email to complete the Booking. The Booking will not be completed until We receive the Deposit.
2.4 The balance of the Rental Charge (if any) must be paid by the Guest no later than six (6) weeks prior to the commencement of the holiday.
2.5 If we do not receive the balance by the due date, we will send an email reminder to the Guest. If the balance is not received within four (4) days of that reminder, we reserve the right to treat the Booking as cancelled by the Guest and clause 3 shall apply and the Guest shall have no claim against Us for compensation or reimbursement whatsoever.
2.6 The prices stated on the website are cash prices to be paid by BACS only.
2.7 Immediately upon receipt of the Holiday Confirmation email, the Guest should check the details and notify Us of any mistakes/errors as soon as possible and in any event within three (3) days.
2.8 The Booking is personal to the Guest and may not be transferred to any other person.
3 CANCELLATION BY THE GUEST
3.1 The Guest should notify the Us immediately in writing if he/she wishes to cancel the Booking. The cancellation only takes effect when We have received written confirmation from the Guest. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.
3.2 No refunds will be given on the cancellation of a Booking by the Guest.
4 OTHER CANCELLATIONS
4.1 If the Guest has paid any money in respect of a Property and that Property subsequently becomes unavailable, We shall refund to the Guest of all monies paid by the Guest. The Guest shall have no other claim against Us for compensation or reimbursement whatsoever in these circumstances.
5 WEBSITE ACCURACY
5.1 To the best of Our knowledge the details relating to any Property described on the website are accurate and a true representation of the facilities.
5.2 We cannot accept responsibility for any changes or closures to area amenities or attractions mentioned on the website.
6 RESPONSIBILITIES OF THE GUEST
6.1 During the period of the holiday, the Guest (personally and on behalf of all other people visiting the Property) undertakes for Our benefit and/or for the benefit of the Property owner:
6.1.1 that the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation email;
6.1.2 that the Property will be used solely for the purpose of a holiday by the Guest and his/her party;
6.1.3 to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to Us or Our representative or any third parties such as neighbours);
6.1.4 allow Us or Our representative access to the Property at any reasonable time during the period of the holiday;
6.1.5 to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. We reserve the right to levy an additional charge for any extra cleaning required after the Guest’s occupancy and for any consequential loss;
6.1.6 to report as soon as possible to Us or Our representative any breakages or damage caused by the Guest during or as a result of the holiday and to reimburse Us with the cost of repair, replacement or other loss caused as a result of the damage;
6.1.7 to arrive after 4 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with Us and/or the Holiday Confirmation email states otherwise;
6.1.8 not (without the express permission of Us) to allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
6.1.9 to notify all other members of the Guest’s party of these undertakings.
6.1.10 In the event of a breach of any of the undertakings set out in clause 6.1 We (or Our representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the holiday. In either case the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
7.1 Pets are allowed at the Properties (as set out in the Holiday Confirmation). If a Guest exceeds the stated number/size of pet. We (or our representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
7.2 The Guest is liable for all damage caused by his/her pets. The Guest should remove all traces (inside and out) from the Property of pet occupation before final departure. We reserve the right to levy an additional charge for any extra cleaning required after the Guest’s occupancy. The Guest must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Guest breaches this clause We (or Our representative) may notify the Guest of the breach and if the Guest continues to breach this clause We (or Our representative) may make the Guest leave the Property before the end of the holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
8.1 The Guest’s (and all other members of the Guest’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
8.2 We shall accept no liability to the Guest for any loss, damage or injury howsoever caused to the Guest or to the Guest’s personal property (or to persons in the Guest’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by Our negligence or wilful default.
9 DATA PROTECTION
9.1 For the purpose of the Data Protection Act 1998, all personal and other information and details collected by Us in the course of Our business, belong to Us and will not be disclosed to any third party.
10 WiFi ACCEPTABLE USE POLICY
10.1 By accessing the cottages’ Wi-Fi you are agreeing that Guests’ use will at all times be legal.
10.2 Guests will ensure they have up to date virus protection on any devices connected to the Wi-Fi and will supervise children using the Wi-Fi
11.1 In the unlikely event the Guest may have cause for dissatisfaction, the Guest should contact Us (or Our representative) as soon as possible.
12 FORCE MAJEURE
12.1 No liability can be accepted and no compensation will be paid by Us where the Guest or his personal property (and/or any person in the Guest’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by Us are prevented or affected, by any event which We could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, non-availability of transport services, interruption to services/utilities and all similar events outside the control of Us.
13 LAW AND JURISDICTION
13.1 All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.
14.1 Guests will follow all Government guidance relating to travelling to and staying in holiday accommodation and will respect the health and safety of other Guests and the owners, family members and pets of Eldroth House.
14.2 If a Guest is required to self-isolate in the Cottage all costs incurred by Us and monies lost by Us as a result of cancelled bookings will be payable by the Guest.
1st July 2020